Quick v4.0 – Support Tickets System And Knowledge Base

Descrizione

Quick v4.0 – Support Tickets

  • Remote Server Login (Single sign on – SSO)It’s a special and unique feature. If you have any existing service with lot of existing user. And you want to use that service’s login in this application, then you can do that easily in this app.
  • Web Chat: Live web chat feature added. You client can contact with your agent using live chat. You can set easily everything
  • Email to Ticket (Email Piping): Tickets can be created by simply sending an email. Ticket responses can also be created by replying to the same email.
  • User feedback: Feedback are collected through special emails sent out to user with a like and a dislike button. These buttons link to a feedback form which the users can use to provide their detailed feedback. It’s a unique feature of this application.
  • Proactive Search: Easy to use search – smart search engine can find relevant articles even with spelling mistakes
  • Timezone Control:  It’s another unique feature of this application. It auto control the timezone based your user’s IP. That means user will see user’s timezone time and Admin will see admin’t timezone time.
  • Highly Secured: Uploaded file security, CSRF protection, brute force security, admin user login failure auto back off, auto suspicious IP block. You can also manually block any ip or release any ip.
  • Category-wise Custom Fields: You can set category wise custom field on ticket creation. We know all field are not suitable for all category so we can add field for all category or for individual category.
  • Social Network Integration: It has Google, Facebook, Twitter, LinkedIn, GitHub and Yahoo user’s login module. You can choose all of any. It has a nice control panel for social network integration.
  • Customized Payment: It’s a very useful feature.You can set a payment of any amount for any service (i.e., hosting fee, maintenance fees) from on any ticket when required.
  • Multiple Text Editors: Use the rich text editor of your choice.
  • Customizable Roles and Privileges: Create user groups with roles and privileges of your choice and add the intended users to the group. You have full control your application. You can create any named role with any privileges.
  • Additional Menus : Create your own customized menus through the admin panel
  • Easy Customizable Email Templates and Canned Message: Modify pre-existing templates to send emails to customers. we don’t want to say much on it, Our hardly request to see once in live preview then you will see how easy it is.
  • Easy Customizable Canned Message : It also same as email template. So easy to design or write any canned message.
  • Announcements or notifications : Create announcements or notifications for visitors or admin users or both with start time and end time. Sometimes you may want to display any message to your visitor then you can use it.
  • Multiple Theme & Any App Color : It has multiple theme and you can choose any color of that theme. We will design many theme in future time to time in future version. It has auto update feature so you will get all theme in future.
  • Manage File Upload : Limit file upload with size and type. And another unique feature is all uploaded file only accessable by admin user and only that user who is uploaded. So no one can download any private file if they have the file direct link too.
  • Multi-Languages: Yes,it is supported multi-language. You can also choose language separately for Admin Panel and Site
  • Admin Notification: Email Notification and second one is On Screen Notification
  • Ticket Auto Closing: Ticket auto closing feature added. Ticket will be close by your settings
  • GDPR Compliance: Yes, It has GDPR Compliance setting you can enable it easily
  • Work Log : Staff can add work log and can see the full work log in ticket details.
  • Ticket Auto Assign Rule: Ticket auto assigning rule added. By this feature you can set your rule for assign.This rule will be work like a supervisor
  • Ticket Auto Closing: Admin can create ticket on behalf of client.
  • Admin Note: Admin can add note on Ticket or Client

Quick Support, the online support ticket system, Exclusively made for Support Tickets and Knowledge Bases. Using this application user can register to portal and make support request for their tickets. This application also provide facility to search articles and FAQs that added by admin, Which will help your clients to know more about your product or services.

Application Features

  • Build with codeigniter framework.
  • Fully AJAX based system.
  • User-friendly interface and interaction.
  • Neatly written and commented code.
  • Multilingual support.
  • Well documented.

Design & Interface

  • Neat and clean design.
  • Build with bootstrap CSS framework.
  • Fully responsive.
  • SCSS files included.
  • User-friendly admin interface with modern outlook.
  • Neat email template.

Authentication & Security

  • User login, forgot password and reset password options.
  • Reset password link sent to user email.
  • User registration and activation.
  • Activation code will send to user email.
  • User dashboard.
  • Totally secured system (SQL injection, XSS, CSRF).
  • User profile, change password and update profile image.

Knowledge Base

  • List of articles separated by categories.
  • Manage articles and categories.
  • Articles and categories position ordering by drag and drop.
  • Search suggestions on search article in frontend.
  • Filter articles in admin side.
  • Option to vote articles in frontend.

FAQ

  • List of FAQs separated by categories.
  • Manage FAQs and categories.
  • FAQs and categories position ordering by drag and drop.
  • Filter FAQs in admin side.

Tickets

  • List of tickets separated by categories.
  • User can submit tickets.
  • attach file with ticket.
  • list and filter submitted tickets.
  • view and reply for tickets.
  • Admin and Support Manager can assign tickets to Support Agents.
  • Drag and drop option for keep order of ticket categories.
  • Admin users can reply to tickets based on assigned tickets.
  • Option to update ticket status.

Users

  • Option to manage users to specific roles.
  • Option to block/unblock users to accessing site.
  • User based permissions, which gives special permission to admin users rather than role based permission.

Settings

  • Site settings for updating site related information such as name, logo and more.
  • Social media settings for updating social media links.
  • SEO settings for updating basic SEO information.
  • Role based permission for allocating permission to specific role.
  • App settings for basic app configuration.
  • Email settings and Email templates

Requirements

  • PHP Version 5.3 or newer
  • MYSQL Version 5.5 or newer
  • PHP GD Extension
  • MYSQL Extension
  • PDO Extention

Informazioni aggiuntive

Version

v4.0

Framework

Laravel

Included files

HTML,XML,PHP,SWF/FLV,SQL

Database used

MySQL, SQLite

High resolution

Yes

Compatible browsers

Internet Explorer, Firefox, Chrome, Safari,Opera

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